Frequent Asked Questions

Domains are registered as soon as you order them, however it can take between 24 and 72 hours for them to become visible on the Internet.

Yes, you do not have to buy the web hosting when you buy a domain name.

Yes - unlike some companies we always register the domain in your name or in your customer's name if you are working on someone's behalf.

Yes, you can, and we provide a control panel so that you can make these changes yourself at any time and that's all included in the price.

We will contact customers via email about 30 days before the domain is due for renewal. You can then decide whether to renew the domain name or not. For this reason, we always ask customers to ensure that their email address is valid, working and up-to-date, to ensure they get such messages.

Yes you can. It's yours to do with as you please. For all non .uk domains, we provide the facility in the control panel to change the owner details for a domain at any time. For .co.uk, .org.uk and .me.uk domains, such changes have to be made through the naming authority Nominet who can advise you on the procedure.

Transferring your UK domains to Pixel Internet is simple if you follow the guidelines below.

1. Go to your control panel and change the ISPtag of the domain to EXTEND
   
   
2. Go to our 'Domains Names' page and enter the domain you wish to transfer.
   
   
3. Our system will recognise it is already registered and will highlight it to be transferred, you can now checkout as normal.

Before you start the transfer you must ensure that the current administration contact email address is valid and that the person receiving email at that address knows that they must respond to emails about the transfer.

1. Go to our 'Domain Names' page, enter your registered domain, the system will recognise if the domain is already registered and will give you the choice to transfer it, now checkout.
   
   
2. Once ordered the administration contact for that domain will receive an email from OpenSRS with instructions on how to confirm the transfer.
   
   
3. Once confirmed it will take only 24 HOURS to become active if you are transferring from 123-reg or UKREG. With other providers it may take up to seven days. You may also receive another email from the current registrar, if you do you should read this very carefully as it may contain instructions for you to authorise the transfer away from them.

All web hosting accounts are activated in real time, 24 hours a day, seven days a week. You will receive a welcome email which will include your account login details.

Our hosting packages support 1 domain per account, except our Premium package which supports 10.

You can however map several domains to one website. i.e. 'mydomain.com' will point to the same website as 'mydomain.co.uk', for FREE. This is called Domain Mapping.

Customers do not have to transfer their domains to KayRo Connect in order to use their hosting space, provided you point to our nameservers.

To do this, first place your order via our 'Web Hosting' page selecting the hosting package you wantand click 'order now'. Select option 2 'Use an existing domain name?' then select the hosting package you require along with any extras you may want, when you fill in your personal details be sure to fill in the 'Domain Reference' field with the your registered domain.

You can then contact the company you registered your domain with and request that the domain points to our nameservers. Our nameservers are ns.mainnameserver.com and ns2.mainnameserver.com.

Please note that if domains are not transferred over to us, you'll need to arrange for the renewal of those domains separately with whomever they reside with, and those domains will not enjoy the full range of free services that our domain registration customers obtain by default.

Your KayRo Connect shared hosting account is based on the Linux operating system.

For all our services our payment method is via our secure PayPal checkout system as it is secure and safe. You do not need a PayPal account to make payment this way, you can use any of the following payment methods: MasterCard, Visa, Switch/Maestro, Delta, Amex, Solo and Visa Electron.

All of our web hosting accounts offer a no fuss 30-day money-back guarantee so if you don't like your accounts simply let us know. Please note that this offer excludes all other services.

Yes, every time you buy a product from us we will email you an invoice, invoices are also available to view and print at any time in your Control Panel

NO, the prices you see are the prices you pay, there are no hidden extras.